Terms and Conditions
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Cooling-off period: the period during which the consumer may exercise their right of withdrawal;
Consumer: the natural person who is not acting in the course of a profession or business and who enters into a distance contract with the entrepreneur;
Day: calendar day;
Continuous transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information;
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
Distance contract: a contract concluded within the framework of a system organized by the entrepreneur for distance selling of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract;
Means of distance communication: a means that can be used to conclude a contract without the consumer and entrepreneur being simultaneously present in the same space;
General Terms and Conditions: these General Terms and Conditions of the entrepreneur.
Article 2 – Identity of the Entrepreneur
Company name: Vdn-ecom
Chamber of Commerce number: 98642766
VAT number: NL005344855B36
Customer service email: info.Stylelaurel@gmail.com
Article 3 – Applicability
These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be inspected at the entrepreneur’s premises and will be sent to the consumer free of charge upon request.
If the distance contract is concluded electronically, the text of these general terms and conditions may, contrary to the previous paragraph and prior to the conclusion of the contract, be made available electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent free of charge upon request.
If specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly, and in the event of conflicting conditions, the consumer may always rely on the provision most favorable to them.
If one or more provisions of these general terms and conditions are wholly or partially null and void or annulled at any time, the agreement and the remaining provisions shall remain in force. The invalid provision shall be replaced by mutual agreement with a provision that most closely reflects the original intent.
Situations not covered by these general terms and conditions shall be assessed in accordance with the spirit of these general terms and conditions. Any ambiguities regarding the interpretation or content of one or more provisions shall be interpreted in accordance with the spirit of these general terms and conditions.
Article 4 – The Offer
If an offer has a limited period of validity or is subject to conditions, this will be expressly stated in the offer.
The offer is non-binding. The entrepreneur is entitled to amend or modify the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to properly assess the offer. Images used by the entrepreneur are a truthful representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur.
All images, specifications, and data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.
The entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products.
Each offer contains sufficient information to make clear to the consumer what rights and obligations are attached to acceptance of the offer, including in particular:
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the price, excluding customs clearance costs and import VAT, which shall be borne by the customer;
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any shipping costs;
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the manner in which the agreement will be concluded and the actions required;
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whether the right of withdrawal applies;
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the method of payment, delivery, and performance of the agreement;
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the period for accepting the offer or the period during which the price is guaranteed;
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the rate for distance communication if costs are calculated on a basis other than the standard rate;
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whether the agreement will be archived and how it can be accessed by the consumer;
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how the consumer can check and correct the data provided;
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any languages other than Dutch in which the agreement may be concluded;
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applicable codes of conduct and how they can be consulted;
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the minimum duration of the agreement in the case of a continuous transaction.
Optional: available sizes, colors, and materials.
Article 5 – The Agreement
The agreement is concluded at the moment the consumer accepts the offer and meets the conditions set therein, subject to paragraph 4.
If the consumer accepts the offer electronically, the entrepreneur will promptly confirm receipt electronically. Until such confirmation is received, the consumer may dissolve the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure data transmission and ensure a safe web environment.
The entrepreneur may, within legal limits, assess whether the consumer can meet their payment obligations. If justified, the entrepreneur may refuse an order or impose special conditions.
The entrepreneur shall provide the consumer with the following information in writing or on a durable data carrier:
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the visiting address for complaints;
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the conditions and method for exercising the right of withdrawal;
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information on guarantees and after-sales service;
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the information referred to in Article 4, unless already provided;
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termination requirements if the agreement lasts longer than one year.
Each agreement is concluded subject to sufficient product availability.
Article 6 – Right of Withdrawal
The consumer may withdraw from the agreement within 14 days without giving any reason. The cooling-off period begins the day after receipt of the product.
During the cooling-off period, the consumer shall handle the product and packaging with care and only unpack or use it as necessary to assess whether they wish to keep it.
To exercise the right of withdrawal, the consumer must notify the entrepreneur in writing or by email within 14 days and return the product within a further 14 days. Proof of timely return must be provided.
Failure to notify or return the product within these periods results in the purchase becoming final.
Article 7 – Costs in Case of Withdrawal
Return shipping costs are borne by the consumer. Returns are processed via our international warehouse to keep prices low.
Refunds will be made within 14 days after withdrawal, provided the product has been received or proof of return is supplied.
Article 8 – Exclusion of the Right of Withdrawal
The right of withdrawal may be excluded for products:
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made to the consumer’s specifications;
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clearly personal in nature;
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unsuitable for return;
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perishable or subject to rapid aging;
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subject to market fluctuations;
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newspapers and magazines;
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unsealed audio/video recordings or software;
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unsealed hygiene products.
And for services:
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accommodation, transport, catering, or leisure services on a specific date;
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services started with consumer consent before expiry of the cooling-off period;
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betting and lotteries.
Article 9 – Price
Prices are not increased during the validity period, except for VAT changes.
Prices are exclusive of VAT and import costs.
Printing and typographical errors are not binding.
Article 10 – Conformity and Warranty
Products comply with the agreement and legal requirements.
Warranty does not affect statutory rights.
Defects must be reported within 14 days.
Warranty does not apply in cases of misuse, repair by third parties, or improper handling.
Article 11 – Delivery and Performance
Orders are processed with due care and delivered within 30 days unless otherwise agreed.
Risk transfers upon delivery to the consumer.
Article 12 – Continuous Transactions
Consumers may terminate ongoing agreements with notice periods of no more than one month.
Automatic renewal is limited as prescribed by law.
Article 13 – Payment
Payments must be made within 7 working days.
Incorrect payment details must be reported immediately.
Reasonable collection costs may be charged in case of default.
Article 14 – Complaints Procedure
Complaints must be submitted within 7 days and will be answered within 14 days.
Valid complaints may result in replacement or repair.
Article 15 – Disputes
All agreements are governed exclusively by Dutch law, even if the consumer resides abroad.
Article 16 – CESOP
Due to the implementation of CESOP regulations as of 2024, payment service providers may register transaction data in the European CESOP system.